Sorry to hear that! Please try these quick fixes,
- Make sure that you remove any spaces from the gift code when you copy it over or type it into the merchant's checkout page.
- If you continue to experience any technical issues on the merchant’s web checkout page and notice that you’ve received an invalid code, you would have to directly contact the merchant. They know what to do and how to help you out!
- If the QR Code won't scan, ask the cashier to type in the Gift Card code manually by hand.
If none of these options work, please know that you can reach out to Gifted Support for personalised assistance.