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- Pre Purchase I need to know what I can use them for, how they’re sent, and what to expect when I order.
- Buying I want to make sure my payment goes through, the amount is right, and I don’t run into any issues while ordering.
- Delivery I need help finding the gift card, checking if it was delivered correctly, or getting it sent again.
- Unwrapping I want to see the balance and learn how to access and start using my gift.
- Storing/Validity Saving my gift card—want to ensure it stays valid. Also wish to check balance or transfer it to another card.
- Redeeming I need to know how to redeem it online or in-store, and what to do if it doesn’t work.
- Post Purchase I need help with a refund, return, or fixing a problem I had after redeeming it.