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- Pre Purchase I want to understand how Gifted works before our company orders—how the gift cards can be used, delivered, and managed.
- Buying We’re ready to place an order but need help with payment, billing, or choosing the right card type for our recipients.
- Delivery Our gift cards haven’t been received. We’d like to check delivery status or resend them to the correct email or phone.
- Unwrapping Our recipients got their cards but can’t open them. We’d like help guiding them on how to view and access their gift.
- Storing/Validity We want to ensure our recipients can check their balance, store cards safely, and know when they expire.
- Redeeming Some recipients had trouble redeeming their cards. We’d like to understand how the process works and resolve any issues.
- Post Purchase We need help with an issue after ordering—such as returns, refunds, or errors with gift card usage.