Redeeming a Gift Card

Sorry to hear that! Please try these quick fixes,


Make sure that you remove any spaces from the gift code when you copy it over or type it into the merchant's checkout page.

If you continue to experience any technical issues on the merchant’s web checkout page and notice that you’ve received an invalid code, you would have to directly contact the merchant. They know what to do and how to help you out!

If the QR Code won't scan, ask the cashier to type in the Gift Card code manually by hand.

If none of these options work, please know that you can reach out to for personalized assistance.

Don’t worry, we’ve got you! Please reach out to with a screenshot/photo of the Gift Card you received and they will help you out.

We’re sorry, once the code has been exposed to you from the Gift Card, we cannot offer a refund. However, the terms & conditions of using the code is solely governed by the merchant. Please always refer to the merchant’s terms and conditions of using a Gift Card before checking out your purchase.

If you haven’t open the Gift Card to receive the code, please reach out to and they will process the refund for you.

So sorry to hear about this. Once you’ve used your code at the merchant to purchase an item, all refunds for redeems codes are handled by the merchant. Please reach out to their support with your gift code and check the balance

For certain Gift Card brands, you can choose to redeem either a portion or the full amount. Any unused balance will be retained on the card until it's completely used, as long as the card remains valid.

We’re so sorry for the trouble. Please could you reach out to with a screenshot of the error message you received and we will help you.

This happens when your phone setting region is different from the country you’re residing in. Please check the region setting, App store/Playstore region setting & your SIM region as well. Once done, clear the cache on the Gifted app and try again.
If none of the above works, please reach out to us at and we will find a solution for you. 


Simply, provide the cashier your Gift Code at checkout and you should be all set!

We recommend that you “Reveal Code” prior to visiting the store for a faster shopping experience.