Troubleshooting Guide

This happens when your phone setting region is different from the country you’re residing in. Please check the region setting, App store/Playstore region setting & your SIM region as well. Once done, clear the cache on the Gifted app and try again.

If none of the above works, please reach out to us at and we will find a solution for you.

We’re so sorry for the trouble. Please could you reach out to with a screenshot of the error message you received and we will help you.

Sorry to hear that! Please try these quick fixes,
Make sure that you remove any spaces from the gift code when you copy it over or type it into the merchant's checkout page.
If you continue to experience any technical issues on the merchant’s web checkout page and notice that you’ve received an invalid code, you would have to directly contact the merchant. They know what to do and how to help you out!
If the QR Code won't scan, ask the cashier to type in the Gift Card code manually by hand.
If none of these options work, please know that you can reach out to for personalized assistance.

Try disabling your ad-blocker on the phone or change the network connection and try again.
If it doesn't work, please reach out to and we’ll help you out! 

Ensure the email address, phone number, or mailing address provided is correct. Check the Spam / Junk Folder: Sometimes, our emails might land in the SPAM or Junk folder. Ask the recipient to look there as well.
If everything appears to be correct and the Gift Card is still missing, please contact our support team at for further assistance.