The Card Can’t Be Activated in My Region or Country

If you’re seeing an error that says your gift card can’t be activated in your region or country, don’t worry — this can usually be fixed quickly with a few simple steps.

Try These Quick Fixes

Check the following settings on your device:

• Phone Region Settings: Make sure your phone’s region is set to the correct country (for example, Sweden).

• SIM Region: If you’re using two SIM cards, make sure your primary SIM is from the correct country.

• App Store / Google Play Store Region: Make sure your App Store or Google Play account is set to the right country.

After making any changes, restart your phone and try opening your gift card again.

Prefer Not to Use the App?

No problem — you can unwrap your gift card manually on the web instead:

Click here to open your gift card via the web

This is a great option if your mobile region settings are causing issues. You’ll still be able to view your gift card and reveal the code without using the app.

Still Need Help?

If you’ve tried the steps above and the issue is still not resolved, our support team is here for you.

Just reach out through the Contact Us form below, and we’ll make sure you get the help you need!