My Gift Card Says It’s Cancelled

We’re sorry to hear your gift card shows as cancelled — we understand that can be frustrating, and we’re here to help!

Why Was My Card Cancelled?

Sometimes our system cancels a gift card automatically to protect against fraud. This is a security step to keep your money safe.

How to Fix It

To reactivate your card, we’ll just need a proof of payment from you. This could be:

• A receipt from your order

• A screenshot showing the payment from your bank or card provider

If you didn’t buy the gift card yourself (for example, it was a gift from your employer, a company, or a colleague), that’s totally fine — just send us your 10-digit gift card ID instead.

Where to Send the Info

Please use the Contact Us form below to attach your proof or share your gift card ID.
As soon as we receive it, we’ll look into it and help you right away.

What Happens Next?

Once we’ve reviewed and confirmed the info:

• Your gift card will be reactivated

• You’ll get a confirmation from us when it’s ready to use again