My Card Shows as Used at Checkout

If you're seeing a message that your gift card has already been used when attempting to redeem it, don't worry—we’re here to investigate and assist!

Why This Might Happen

There are a few reasons your gift card might appear as used:

• You or someone else may have already redeemed the gift code by mistake.
• The brand or merchant system may incorrectly mark the code as used.
• There could be a technical issue or a failed transaction that flagged the code.

What You Can Do

Please send us the following so we can verify the code status and investigate further:

• The 10-digit Gift Card ID or the gift code (if you’ve revealed it)
• A screenshot of the error you’re seeing at checkout
• The name of the brand/merchant where you're trying to use the code

Please reach out to us through the contact us form below.

What Happens Next?

1. We’ll check the code in our system to see if it’s been redeemed and when.
2. If needed, we’ll contact the brand/merchant to verify whether the code has been used.
3. If there’s a confirmed issue:

• We’ll either issue a replacement gift card
• Or request the merchant to reissue credit

We’ll keep you updated throughout the process!