I Didn’t Receive My Gift Card via SMS

If you were expecting to receive your gift card via SMS but haven’t seen it come through yet, here’s what you can do:

Step 1: Double-Check Your Phone

• Make sure your phone is turned on and has a stable signal.
• Try restarting your phone-sometimes this helps refresh your SMS inbox.
• Check your spam or blocked message folders, just in case your device or carrier flagged the SMS.

Why This Might Happen

If you still haven’t received the SMS, here are a few possible reasons-according to our communication provider:

• Low signal strength – Your device might have poor network range, which can delay or block delivery.
  
  
• Carrier filtering – Your mobile carrier might block SMS messages containing links, mistakenly identifying them as spam.
  
  
• Security software – Antivirus or spam-filtering apps may block the SMS before it reaches your inbox.

Try disabling or restarting your device and see if the SMS arrives.

Step 2: Need It Resent?

If everything looks fine on your end but you still haven’t received your gift card, please reach out to our Customer Support Team using the contact form below.

We’ll be happy to resend your gift card to your phone number or email, based on your preference. You should receive it shortly after.