I Used My Gift Card but Didn’t Receive My Order

We’re sorry to hear that you haven’t received your order after using your gift card. We understand how frustrating that can be — here’s what you can do next.

What to Do First

If you've placed an order using your gift card and haven’t received anything yet:

1. Check Your Order Confirmation

• Did you receive a confirmation email or receipt from the brand?

• Make sure the order was successfully placed.

2. Contact the Brand

• Once the gift card has been used, it becomes tied to the brand you selected.

• You’ll need to reach out to their customer service team directly.

• Most brands offer support via email or live chat on their website

Why Gifted Can’t Manage the Order Directly

After a gift card has been redeemed:

• Gifted is no longer responsible for the fulfilment or delivery of the order.

• We don’t have access to delivery, order status, or product details.
  
  

Still Need Help? We’re Here for You

If you're having trouble reaching the brand or need help confirming whether your gift card was used successfully, we’re happy to assist.

Please contact us through the Contact Us form below, and we’ll do our best to support you.