Unable to Use the Gift Card in Zalando?

If you're unable to use your Zalando gift card — either because the gift card appears invalid or it doesn't work on the item you want — here’s what you need to know.
 

Common Reasons You Might Experience Issues

1. The item isn’t eligible for gift card use
   Zalando gift cards can only be used for fashion wearables — think of items that help you dress up, not lifestyle or functional products.
   
   This includes:

   • Shoes

   • Clothing (trousers, tops, dresses, jackets, lingerie, etc.)

   • Bags, scarves, belts, gloves, hats

   • Fashion accessories like glasses
     
     

   However, some product categories are excluded from gift card use, such as:

   • Jewellery & watches

   • Home, lifestyle, or electronics

   • Travel bags, wallets

   • Sports equipment

   • Beauty & makeup

   If you're trying to purchase something from one of these categories, the gift card won’t apply.

   For full details, you can check their dedicated article:
   What can I use my gift card for in Zalando?

Zalando Gift Card Terms & Limits

Here are a few important conditions set by Zalando:

• Maximum value per gift card: €200

• Maximum value per purchase (even using multiple cards): €200

• Remaining balances can be used for future purchases

• Monthly maximum spend using gift cards: €5,000

• Monthly maximum that can be linked to your account: €5,000

You can view Zalando's full Gift Card Terms & Conditions here.
 

Need More Help?

Still unsure or having trouble?

Please contact us through the Contact Us form below — we’ll gladly assist!