My Employee/Recipient Used Their Gift Card but Didn’t Receive Their Order (Business client)

We’re sorry to hear that your employee or gift card recipient hasn’t received their order after using the gift card you provided. We understand how frustrating that can be — here’s what you can do next.

What to Do First

If the recipient has placed an order using their gift card but hasn’t received anything yet:

1. Ask Them to Check Their Order Confirmation
   Did they receive a confirmation email or receipt from the brand?
   It’s important to ensure the order was successfully placed.
   
   

2. Contact the Brand’s Customer Service
   Once the gift card has been redeemed, it becomes tied to the brand selected.
   The recipient will need to reach out to the brand’s customer service team directly.
   Most brands offer support via email or live chat on their website.

Why Gifted Can’t Manage the Order Directly

Once a gift card has been redeemed:

– The brand is fully responsible for the order, including fulfilment and delivery.
– Gifted does not have access to order details, shipping status, or product information.

Still Need Help? We’re Here for You

If the recipient is having trouble contacting the brand, or if you'd like help confirming whether the gift card was successfully redeemed, we’re happy to assist.

Please contact us using the Contact Us form below, and we’ll do our best to support you.