SEPA Bank Transfer – Payment Made but No Gift Card Received (Business client)

If you’ve made a payment via SEPA bank transfer but haven’t received your gift card, don’t worry—this article will help clarify what may be causing the delay. 

When Is the Gift Card Generated?

Please note that the gift card is generated only after the payment is received in our account. Until the funds are confirmed on our side, the card will not be issued.

Typical SEPA Transfer Processing Times

• 1 business day for SEPA Credit Transfers – most transfers are completed on the same day or by the next business day.
  
  
• Instant SEPA Transfers (if both banks support it)– can arrive within seconds, 24/7, even on weekends and holidays.
  
  

What Should I Do If I Haven’t Received the Gift Card?

If it's been more than 1 business day and it’s a regular SEPA transfer, it's worth checking with the sending or receiving bank to confirm if there are any delays.

If it has been more than 2 business days and you still haven’t received your card, please reach out to our Customer Support Team. We’ll investigate the issue on our end and assist you further.

You can reach our support team through the contact us form below