If your employee or recipient was expecting to receive their gift card via SMS but hasn’t received it yet, here are some steps you or they can take to resolve the issue.
Step 1: Ask the Recipient to Check Their Phone
- Ensure the recipient’s phone is switched on and has a stable mobile signal.
- Ask them to restart their device — this can help refresh the SMS inbox.
- Recommend checking spam or blocked message folders, as some devices or carriers might incorrectly flag SMS messages.
Why This Might Happen
According to our communication provider, SMS delivery issues may occur due to the following reasons:- Low signal strength: Poor network coverage can result in delayed or failed SMS delivery.
- Carrier filtering: Some mobile carriers block SMS messages containing links, mistaking them for spam.
- Security software: Antivirus or spam-filtering apps on the recipient’s device might block the message before it reaches the inbox.
Step 2: Need the Gift Card Resent?
If the SMS still hasn’t arrived, please contact our Customer Support Team. We can resend the gift card either to the same phone number or to an email address, depending on what works best for you or the recipient. Use the contact form below to get in touch with us, and we’ll ensure the gift card is delivered promptly.Let us know if you’d like a customized communication template to share with your recipients.