Gift Card Marked as Cancelled – What Your Organization Should Know

If your recipient is seeing a “Cancelled” message on their gift card, we understand this can cause concern. Don’t worry — we’re here to assist promptly.

Why Has This Happened?

In some cases, gift cards are automatically marked as “Cancelled” by our system as part of our security and fraud prevention protocols. These automated checks help protect your organization and recipients from potential misuse or fraudulent activity.

What to Do Next

To help us resolve this quickly, please provide:

• A proof of payment (e.g., a receipt or bank transaction screenshot)

• Or, if the recipient isn’t the purchaser (e.g., the gift was sent through your employee program), simply share the 10-digit gift card ID with us

This helps us locate the order and take action swiftly.

How to Reach Us

Submit the information through our Contact Us form. Our support team will prioritize your request and review it right away.

After Verification

Once we’ve confirmed the details:

• The gift card will be reactivated

• A confirmation will be sent to either your organization or the recipient, depending on who contacted us