I Didn’t Receive My Gift Card via Email (Business Client) – Gifted

If you or your recipient hasn’t received a Gifted gift card via email, don’t worry. We’re here to assist and make sure the gift reaches the right person.

Step 1: Check All Email Folders

Our gift cards are sent instantly via email, but in some cases, they may end up in:

Spam or junk folders
Promotions/Other tabs (especially in Gmail)
Trash folder

We recommend searching for “Gifted” or the subject line used when sending.

Step 2: Depending on Who Reached Out

If your organization contacted us using the same email address as on the order:

We’ll resend the gift card to that address and include the access link if needed.

If your inquiry comes from a different address:

We kindly ask for the following to verify the order before resending:

The email address originally used for the order
Organization name and reference if applicable
Order confirmation or payment receipt (optional but helpful)

Once verified, we’ll resend the gift card to the correct recipient address.

What if there was a typo in the email?

If the gift card was sent to an incorrect address due to a typo, and we can confirm the request is legitimate, we’ll correct the address and resend the card.

Still Need Support?

Please contact us using the form below. Our support team will make sure everything is resolved quickly and your gift card is successfully delivered.