The Gift Card Cannot Be Activated in My Region or Country (For Business Clients)

If a recipient receives an error message stating that their gift card cannot be activated in their region or country, rest assured — there are several ways to resolve this, and our team is here to support you.

Troubleshooting Steps for the Recipient

Please ask the recipient to check the following settings on their device:

• Phone Region Settings: Ensure the device’s region is set to the correct country (e.g., Sweden).

• SIM Card Region: For dual SIM users, confirm that the primary SIM is set to the correct country.

• App Store / Google Play Store Region: The App Store or Google Play account must be registered to the correct country.

After updating these settings, the recipient should restart their device and attempt to access the gift card again.

Alternative Access Option: Use the Web

If the recipient continues to experience issues, they can access and unwrap their gift card through a secure web link instead of using the mobile app.

View the guide here: Manually unwrapping a gift card via web

This method bypasses mobile region restrictions and provides full access to the gift card and its features, including code reveal.

Still Need Help?

If none of the above steps resolve the issue, the recipient can reach out to our Customer Support Team via the Contact Us form below. We’ll be happy to assist and ensure they receive their gift without further delay.

Let us know if you would like this information in PDF format or included in your recipient instructions.